CMS Website Support

At Silent Web Solutions we have a reputation for providing an exceptional level of support to all our client's. This is one of the main reasons why so many of our customers have no problem in telling their friends, business associates and even people they do not know about Silent Web Solutions and with 67% of all our new business coming from existing client referrals that speaks for itself.

What does support mean to our company?
When it comes to providing support to our client's we look at the bigger picture and not just help you out if you have a technical issue with your website software.

We think of it in this way. The whole purpose of having a website is to generate your business more money. Many people under estimate just how powerful a website is as a marketing tool. The FACT is, if your website is not generating your business more money then it is not doing it's job. We help you make that happen.

What does receiving an exceptional level of support mean to your business?
Receiving a very high level of support will:

• make sure your website always remains live.
• ensure you fully understand how to use each individual functionality within your website.
• get any technical issues fixed in the shortest possible time frame.
• allow you talk to a business advisor to help you move your business forward.
• turn your prospects into buyers and buyers into cash.
• allow you to get on with your own job instead of worrying about issues that should have been sorted.
• most importantly, provide you with piece of mind.

What type of support do we provide to our rent a website customers?
The simple answer is, we provide exactly the same level of both service and support to our rent a website customers as do we to our customers who like to fully purchase their website. You will never receive a second class support service just because you are renting your website.

The actual support services we provide include:

• Directly from within the admin area of your website you will be linked to our professional searchable FAQ tutorials that will explain (using the aid of screenshots) in a 1-2-3 easy to follow non-techincal language how to use each individual section of your CMS website.
• If you are unable to find the answer within our tutorials then at the top right of the tutorial system is a link to contact technical support, just click on the link and complete the form. As you start to type in the details of your problem our system automatically searches through all the tutorials that match your issue and lists them for you to view. If one of the listed tutorials does in fact answer your question then this has just saved yourself and ourselves time.
• If the tutorial system does not find any matches and you submit your issue to technical support you will auotmatically receive unique login details to our support ticket system where the details of your issue will be logged. From here you will be able to view the ststus of your issue as well as search through any old support tickets that you have submitted.
• If you are having a problem with the above system then as a backup method we will provide you with an 0845 number (local call rate) so you are able to speak to someone about any issues that you are having.
• You will also be able to speak directly with the man at the top, Mark Preston the owner of Silent Web Solutions to discuss possible ways to help your business move forward. Mark offers business advice and mentoring services on a professional level to business owners up and down the Country and has even helped one business increase their turnover from £150K to £750K per year so he knows exactly what he is talking about.

You can access support during the following hours:

• Telephone support - 8:30am to 5pm. Monday to Friday.
• Searchable FAQ tutorials - 24 hours a day, 7 days a week.
• Technical support (via our support ticket system) - 8:00am to 10:00pm, Monday to Friday - 9:00am to 12 noon, Saturday and Sunday.
• During out of hours, if you have a major issue that is so important that it cannot possibly wait until our technical support staff commence work again then you are also provided with a direct out of hours number you can call to have your issue sorted.

You can now see from the above why our client's will always remain our client's for a long time to come.

Next Step - View the CMS Website FAQ's for the unanswered questions you may have.